GrabFood launched in Hanoi

Grab, Southeast Asia’s leading O2O mobile platform, has officially launched its on-demand food delivery service GrabFood in Hanoi.

on October 03,2018 10:34 AM

GrabFood launched in Hanoi

With no minimum order required, consumers can order from the wide selection of cuisines available, enjoying the convenience of having their favourite food delivered fast, right to their doorsteps within 25 minutes on average.

When making a GrabFood order, the app will automatically detect consumers’ location to make more personalised recommendations of restaurants nearby. Consumers can track real-time location of the driver partner within the app. Consumers can use GrabChat to communicate with driver-partners on any food preferences they might have, for example, non-spicy, or leave a note for driver partners upon checkout.

Consumers pay by cash on delivery, and there is no minimum order value to fulfill so they can order all kinds of food, from large restaurant chains to small mom-and-pop stalls. GrabFood is also working on enabling cashless option for more seamless payment directly to merchant partners. Soon, with a dedicated merchant partner app, merchants can update information on opening hours and availability of dishes within the app, for example, if they intend to close shop earlier on a particular day or if they have run out of a particular dish. Consumers will have visibility of latest updates from merchant partners before they make their order.

GrabFood launched in Hanoi

With the official launch in Hanoi, GrabFood has also introduced attractive promotional programs such as “Happy Snack Time” from 2pm to 5pm, Tuesday to Friday. Hanoian consumers can now have a taste of the most famous local delights such as Dinh Liet snail, Lake Side’s sweet and sour salad, Huyen alley’s rib congee, and Tam Thuong fried rolls - all delivered quickly and directly to consumers’ homes or offices with just a few taps.

Other Grab’s consumer services are including on-demand transport (GrabTaxi, GrabCar, GrabBike), parcel delivery (GrabExpress), and food delivery (GrabFood) through one mobile app.

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